Refund policy

Return, Refund, Cancellation & Replacement Policy – AMODHA Designs LLP

Effective date: 30 June 2025
Legal entity: AMODHA Designs LLP (LLPIN ACO‑1231, GSTIN 09ACJFA7437Q1ZL)

AMODHA Designs LLP has been handcrafting furniture since 2019. We stand behind the quality of our products and want you to feel confident when ordering from us. We currently do not offer monetary refunds; however, if an item arrives damaged, defective or incorrect, we’ll happily arrange a replacement.

1. Eligibility for Replacements

We offer replacements for orders that meet all of the following conditions, however we do not accept returns:

  • Damage or defect is reported within 3 days of delivery.

  • The product is unused, unassembled and returned in its original packaging with all accessories and tags intact.

  • You provide proof of purchase (order number, receipt) and clear photos or an unboxing video showing the issue.

Please note that we do not accept returns for change‑of‑mind purchases or for products that have been assembled, installed, used or damaged after delivery.

2. Damaged on Arrival

We package every Amodha piece carefully, but transit damage, though rare, can occasionally occur. To ensure you are fully protected in such cases, we require the following:

Before You Open Your Package

Please record a complete unboxing, uninterrupted video of the sealed package from all sides before opening it. This takes a few minute and is the only way we, or the courier, can process a transit damage claim on your behalf.

The video should show:

  • The sealed outer carton with tape intact

  • All four sides and the top and bottom of the box

  • Any visible external damage to the packaging

  • The unboxing itself, once you begin opening

What to Do if Your Piece Is Damaged

  • Do not discard the packaging. Keep the original box and all internal packing material.

  • Take photographs of the damaged piece alongside the packaging.

  • Contact us within 72 hours of delivery at care@amodha.shop or via WhatsApp (+91 93890 61518).

  • Share the unboxing video and photographs with your order ID & name.

Claims reported after 72 hours, or without an unboxing video, may not be eligible for replacement or courier reimbursement, as this is required by the logistics provider to process the claim.

We understand this is an extra step, but it is the only evidence that protects you. We will always do our best to resolve genuine cases fairly.

3. Items Not Eligible

The following items are not eligible for replacement:

  • Custom‑made or personalised products.

  • Items purchased on clearance or final sale.

  • Products that show signs of misuse, installation damage or are missing original packaging.

4. Cancellation

Orders once confirmed cannot be cancelled midway for any reason whatsoever. In the event of cancellation from the customer’s end under any circumstances, the advance/payment made for order confirmation shall be non-refundable.

5. How to Request a Replacement

  1. Email us at care@amodha.shop or WhatsApp +91 93890 61518 within 3 days of delivery.

  2. Include your order number, contact details and clear photos or video of the issue.

  3. Our customer support team will verify the damage/defect and guide you through the next steps. In most cases, we will dispatch a replacement as soon as possible. We may ask you to return the original item; please wait for our instructions before shipping it back.

6. Replacement Process & Costs

  • Once your claim is approved, we will arrange for a new product to be delivered.

  • If we require the original item to be returned, we will provide a return shipping label at no additional cost to you.

  • Replacements are typically shipped within 5–7 business days of approval and delivered in another 7-10 days.

7. Refunds

We do not issue refunds, except in rare cases where a replacement is impossible (for example, if a product is discontinued). In those instances, we may offer a store credit or refund to the original payment method at our discretion. If refund is approved, it is credited back to the source within 3-5 working days after approval. 

7. Support Hours

Our support team is available Monday to Saturday, 10 AM – 6 PM IST.

8. Contact Us

AMODHA Designs LLP
Khasra No. 162, Ekta Vihar Colony, Shahbudinpur, Roorkee Road, Muzaffarnagar, Uttar Pradesh – 251001, India
Email: care@amodha.shop
WhatsApp: +91 93890 61518